Delivery within Australia:
Free shipping on orders over $120
Orders under $120 incur a flat rate of $9.90
Express Post incurs a flat rate of $17.00
(Note: Express Post orders will be packed & shipped as a priority, however next day delivery is NOT guaranteed by Australia Post.)
 
Delivery to New Zealand:
Free shipping on orders over $120
Orders under $120 incur a flat rate of $12
Express Post incurs a flat rate of $18.00
(Note: Express Post orders will be packed & shipped as a priority)


International Shipping:

Shipping costs are calculated at the check out. Please be aware that some international orders will attract import duties & taxes, any such taxes, if levied are the responsibility of the purchaser. It is the purchaser's responsibility to check if the destination country imposes any duties, taxes, brokerage fees or any other fees on the items they are purchasing.  For more information about possible fees please contact your local customs authority of the destination country.


Pickup:

To pickup your order please select "Pickup" as your Delivery Method at the checkout.
Pick up times are Mon-Fri 8am-3pm, excluding Victorian Public Holidays, from our warehouse in Clayton, Victoria.
Please allow 72 hours (working days) for us to prepare your order for collection. Once your order has been packed you will receive an email letting you know it's ready. Nana Huchy's warehouse is NOT open on weekends, no weekend collections are available. If you require a pick up outside of these hours, please contact us prior to placing your order & we will do our best to accommodate your request.
(Psst...remember to take a peek at our one off, seconds & samples section when you collect your order.)

General Information
:
Orders placed prior to midday, on a business day, will ship same day. We ship from our warehouse in Clayton, Victoria, 3168.
When your order ships you will receive a tracking number, you can track your order here:
https://auspost.com.au/mypost/track/#/search

Personalised Orders:
Please allow 5 business days from ordering to despatch. If you select Express Post your order will be shipped via Express Post so you will get your order quicker, however this does not change the embroidery time.
Personalised items are not eligible for returns, please check your spelling.
Once order is placed no changes can be made.

Delivery Address:

Providing a business address for delivery is always more reliable. However, if you require delivery to a residential address & you are unavailable during the time of delivery a representative will leave a card for you detailing instructions on where you can go to pick up your order from your nearest Australia Post Office.
Unfortunately we are unable to deliver to hospitals, as it's difficult to guarantee the recipient will be there at the time of delivery.
If delivery is unsuccessful the customer will be responsible for any redelivery charges.
Please note that we are not able to adjust the delivery address once an order has left our warehouse.

*Free shipping on orders over $120 applies to Australian & New Zealand orders only.