IMPORTANT: Ensure you read and understand the Terms and Conditions before placing an order on this website.

HOW TO ORDER

1. On Line

Shop 24/7 with security and ease with our online ordering system. Nana Huchy has partnered with eWAY to bring you the most secure and up to date online shopping experience.

2. By Email

Email sales@nanahuchy.com for assistance or any queries you might have about our products or your order. We will endeavor to get back to you on the same business day, if possible send your phone number in case we need to call you.

3. By Phone

You can place your order over the phone if you feel more comfortable and would like some assistance.

GIFT-WRAP & CARDS

Nana Huchy products make wonderful presents, so if you would like to send a gift please select your gift-wrap option and card whilst shopping and leave the rest to us! If you'd like some suggestions picking the perfect present give us a call.
Don't forget to leave your card message in the message box when checking out!
Gift Wrap $4.50
Card $2

TERMS & CONDITIONS:

SHIPPING & DELIVERY

Your order will be shipped once:
A. Your payment has been approved
B. The delivery/billing address has been verified

AUSTRALIAN CUSTOMERS:

All orders are sent using Australia Post's E-Parcel service.
A flat charge of $10.00 applies to all orders regardless of how many items are purchased. If you require two different delivery addresses you will need to place two separate orders, which will incur two separate delivery fees.
You should receive your order within approximately 4 to 8 working days, however it's often faster then this.
(Please note if you are in a remote area, your delivery could take two weeks.)

Providing a corporate address for delivery is always more reliable. However, If you require delivery to a residential address and you are unavailable during the time of delivery a representative will leave a card for you detailing instructions on where you can go to pick up your order from your nearest Australia Post Office.

Unfortunately we are unable to deliver to hospitals, as it's difficult to guarantee the recipient will be there at the time of delivery.

Please note that we are not able to adjust the delivery address once an order has left our warehouse.

INTERNATIONAL CUSTOMERS:

International freight will be calculated depending on location and weight. Please email us your order so we can confirm the freight charges involved for your order.

CURRENCY

All prices shown are in AUD
A charge of 10% GST is included in the retail price shown.
No GST on international orders

RETURNS, EXCHANGES and CANCELLATION OF ORDERS

In the unfortunate event that an item arrives damaged through the delivery process, please email Nana Huchy at sales@nanahuchy.com to organise for the item to be returned and a replacement organised. Damaged goods must be returned within 7 days and notified in writing within 24 hours of receipt.

If you simply change your mind returns are at the discretion of Nana Huchy.

Please email sales@nanahuchy.com for a Returns Authorisation Number before returning goods and include your receipt of purchase with your return.

If your request to return an item is approved you must return the product in it's original, resalable condition including the packaging and hang tags within 2 days of receipt of authorisation.

We will need a copy of your receipt. We will credit your return using the same method of payment but excluding the incurred freight charges.

If you wish to cancel your order, please contact Nana Huchy immediately on 0402 751199. Once payment for an order has been accepted, cancellation is at the discretion of Nana Huchy.

Please note there is no exchange or refund on Sale Items.

MAKING AN ORDER

Placement of an order constitutes your agreement to entering into these Terms and Conditions. Nana Huchy will confirm your order by email. You will receive confirmation that your order has been processed and an electronic invoice.

All orders placed are an offer to purchase and are subject to acceptance by Nana Huchy. If an order is not accepted a full refund will occur at the earliest possible convenience. Nana Huchy reserves the right to refuse an offer to purchase for any reason. Orders will not be dispatched until payment in full has been received.

SECURITY

Nana Huchy believe that the responsible use of personal information collected on our website is critical to our reputation and resultant success. We want you to shop online at Nana Huchy with complete confidence. We have therefore created the following security system for our customers:

Nana huchy has chosen e-way as their payment gateway partner. Our payment processing system uses SSL (Secure Sockets Layer) technology - the industry standard for encryption technology. SSL is the system that is used by all reputable e-commerce sites. SSL technology is compatible with most browsers. SSL encrypts all information (e.g. your credit card number) passed from your browser to our payment gateway, making it almost impossible to be intercepted by an unauthorised party, as long as your browser and local network supports the use of encrypted data transmissions.

In order to maintain security of this information, credit card details will not be stored on our servers, but only used on an individual transaction basis (i.e., customers enter their credit-card details each time they order). Nana Huchy will not have access to credit card details entered on the web.

For the purpose of processing your order, we may disclose your details to our payment gateway service provider and courier companies. We may disclose your details where required by law to government or regulatory authorities.

For further information about Privacy Law visit www.privacy.gov.au

PRIVACY

Nana Huchy respect your privacy and recognises your right to protection of all personal information you provide us with, including your name, address, telephone number and email address. Information provided by you to Nana Huchy will be used to process your order and ascertain customer satisfaction in relation to this service. Nana Huchy may release appropriate information to third parties such as courier companies to assist with the fulfillment of your order. We guarantee that we will not sell any personal information collected from you.

If you would like to unsubscribe from email or mail updates please email sales@nanahuchy.com

APPLICABLE LAW AND JURISDICTION

nanahuchy.com is developed in Victoria, Australia therefore all purchases are subject to the laws of the Commonwealth of Australia, and where applicable the state of Victoria. Use of this site will be in accordance to the jurisdiction of the courts of Victoria and Australia.

DISCLAIMER

The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current.

COPYRIGHT

All content on this site, including text, icons, graphics, etc are the property of Nana Huchy and are protected by Australian and International Copyright law. No part or portion of this site may be copied.