Due to COVID-19 restrictions & high parcel volumes, there may be delivery delays. Our delivery partner Australia Post is working hard to ensure deliveries are made as quickly as possible.
Free shipping on orders over $100
Orders under $100 incur a flat rate of $9.50
Express Post incurs a flat rate of $17.00
(Note: Express Post orders will be packed & shipped as a priority, however next day delivery is NOT guaranteed by Australia Post.)
Shipping costs are calculated at the check out. Please be aware that some international orders will attract import duties & taxes, any such taxes, if levied are the responsibility of the purchaser. For more information about possible import duties & taxes please contact your local customs authority.
To pickup your order please select "Pickup" as your Delivery Method at the checkout.
Pick up times are Mon-Fri 9am-3.30pm, excluding Victorian Public Holidays, from our warehouse in Clayton, Victoria.
Please allow 72 hours (working days) for us to prepare your order for collection. Once your order has been packed you will receive an email letting you know it's ready. Nana Huchy's warehouse is NOT open on weekends, no weekend collections are available. If you require a pick up outside of these hours, please contact us prior to placing your order & we will do our best to accommodate your request.
(Psst...remember to take a peek at our one off, seconds & samples section when you collect your order.)
We are experiencing a high volume of orders & working hard to ship your order promptly, please allow 2-3 business days for your order to ship. We ship from our warehouse in Clayton, Victoria, 3168. We appreciate your patience during these unprecedented times.
When your order ships you will receive a tracking number, you can track your order here:
General Information about COVID19 & delivery from Australia Post:
Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity & government restrictions as a result of COVID-19. Australia Post is working with partner airlines & other postal operators to move items as quickly as possible & clear backlog.
You can find out more information here:
Providing a business address for delivery is always more reliable. However, if you require delivery to a residential address & you are unavailable during the time of delivery a representative will leave a card for you detailing instructions on where you can go to pick up your order from your nearest Australia Post Office.
Unfortunately we are unable to deliver to hospitals, as it's difficult to guarantee the recipient will be there at the time of delivery.
If delivery is unsuccessful the customer will be responsible for any redelivery charges.
Please note that we are not able to adjust the delivery address once an order has left our warehouse.
*Free shipping on orders over $100 applies to Australian orders only.