COVID19 UPDATE:
Our warehouse is still operating as per usual Monday - Friday,
shipping orders daily using Australia Post contact-less delivery service.

Delivery within Australia:

Free shipping on orders over $100
Orders under $100 incur a flat rate of $9.50
Express Post incurs a flat rate of $16.00
(Note: Express Post orders will be packed & shipped as a priority, however next day delivery is NOT guaranteed by Australia Post.)

International Shipping:

Shipping costs are calculated at the check out.
Please be aware that some international orders will attract import duties & taxes, any such taxes, if levied are the responsibility of the purchaser.  For more information about possible import duties & taxes please contact your local customs authority.

General Information:
We are experiencing a high volume of orders & working hard to ship your order promptly, please allow 1-2 business days for your order to ship. We ship from our warehouse in Clayton, Victoria, 3168. We appreciate your patience during these unprecedented times.

When your order ships you will receive a tracking number, you can track your order here:
https://auspost.com.au/mypost/track/#/search


Information about COVID19 & Contactless delivery from Australia Post:
"To minimise the risk of contracting or spreading coronavirus, all parcels will no longer require a signature for delivery and/or collection. In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, our staff member will ask and record the customer’s name and sign on their behalf.The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter. For deliveries with specific signature requirements, we will be working with our customers directly to ensure these continue to be met." 

Please be aware that Australia Post are experiencing delays across their delivery networks, you can find out more information here:
https://auspost.com.au/about-us/news-media/important-updates/coronavirus

Delivery Address:
Providing a business address for delivery is always more reliable. However, if you require delivery to a residential address & you are unavailable during the time of delivery a representative will leave a card for you detailing instructions on where you can go to pick up your order from your nearest Australia Post Office.

Unfortunately we are unable to deliver to hospitals, as it's difficult to guarantee the recipient will be there at the time of delivery.

If delivery is unsuccessful the customer will be responsible for any redelivery charges.

Please note that we are not able to adjust the delivery address once an order has left our warehouse.

Pickup:
To pick up your order please select Pick up as your Delivery Method at the checkout.

Pick up is from our warehouse in Clayton, Victoria. Please allow 1-2 working days for us to prepare your order for collection. Once your order has been packed you will receive an email letting you know it's ready. We will ask you to nominate your preferred collection time, please note this time must fall between Mon-Fri 8.30am-3.30pm, excluding Victorian Public Holidays. Nana Huchy's warehouse is NOT open on weekends, no weekend collections are available. If you require a pick up by a certain time, please contact us prior to placing your order to ensure we can meet your requirements, we will do our best to accommodate your request.
(Nana Huchy's warehouse is not open to the public, pick ups must be prearranged.)
 

*Free shipping on orders over $100 applies to Australian orders only.