SHIPPING, DELIVERY & PICK UP
Orders received before noon, on a working week day, will be shipped that day. Orders placed on a weekend or public holiday will be shipped the next working day.
When your order ships you will receive a tracking number, you can track your order here:
Please use the delivery calculators below to estimate your delivery times. We ship from our warehouse in Clayton, Victoria, 3168.
- Australian Domestic: https://auspost.com.au/parcels-mail/delivery-times.html
- New Zealand & other International destinations: http://auspost.com.au/apps/international-post-guide.html
Providing a business address for delivery is always more reliable. However, if you require delivery to a residential address & you are unavailable during the time of delivery a representative will leave a card for you detailing instructions on where you can go to pick up your order from your nearest Australia Post Office.
Unfortunately we are unable to deliver to hospitals, as it's difficult to guarantee the recipient will be there at the time of delivery.
If delivery is unsuccessful the customer will be responsible for any redelivery charges.
Please note that we are not able to adjust the delivery address once an order has left our warehouse.
If you would like to pick up your order please use code PICKUP at the check out.
Pick up is from our warehouse in Clayton, Victoria. Please allow 1-2 working days for us to prepare your order for collection. Once your order has been packed you will receive an email letting you know it's ready. We will ask you to nominate your preferred collection time, please note this time must fall between Mon-Fri 8.30am-3.30pm, excluding Victorian Public Holidays. Nana Huchy's warehouse is NOT open on weekends, no weekend collections are available. If you require a pick up by a certain time, please contact us prior to placing your order to ensure we can meet your requirements, we will do our best to accommodate your request.
(Nana Huchy's warehouse is not open to the public, pick ups must be prearranged.)
Please be aware that some international orders will attract import duties & taxes, any such taxes, if levied are the responsibility of the purchaser. For more information about possible import duties & taxes please contact your local customs authority.