In the unfortunate event that an item arrives damaged through the delivery process, please email Nana Huchy at to arrange for the item to be returned & a replacement organised. Damaged goods must be returned within 7 days & notified in writing within 24 hours of receipt.

Please choose your items carefully as Nana Huchy does not accept returns for change of mind or on sale items.

On the rare occasion where a product return is approved, Nana Huchy reserves the right to charge a restocking fee of 20% should a product return be authorised.

If you wish to cancel your order, please contact Nana Huchy immediately

+61 3 9527 7336 or
Once payment for an order has been accepted, cancellation is at the discretion of Nana Huchy.

The above Terms & Conditions are in accordance with Victorian consumer law.