In the unfortunate event that an item arrives damaged through the delivery process, please email Nana Huchy at to arrange for the item to be returned & a replacement organised. Damaged goods must be returned within 7 days & notified in writing within 24 hours of receipt.

If you simply change your mind, returns for an exchange or a credit note (excluding freight charges) are at the discretion of Nana Huchy. 

Before any goods are returned you must obtain a Return Authorisation Number (RA#). Please email & include your order number to apply for your RA# .

If your request to return an item for a credit note is approved you must return the product at your cost. The goods must be in original, resalable condition including the packaging & hang tag within 2 days of receipt of your RA#. We recommend you use a trackable delivery method, Nana Huchy will not be responsible for lost goods.

If you wish to cancel your order, please contact Nana Huchy immediately
+61 3 9527 7336 or
Once payment for an order has been accepted, cancellation is at the discretion of Nana Huchy.

Please note, there is no exchange or refund on Sale Items.