In the unfortunate event that an item arrives damaged through the delivery process, please email Nana Huchy at to organise for the item to be returned & a replacement organised. Damaged goods must be returned within 7 days & notified in writing within 24 hours of receipt.

If you simply change your mind returns are at the discretion of Nana Huchy.

Please email for a Returns Authorisation Number before returning goods & include your order number.

If your request to return an item is approved you must return the product in it's original, resalable condition including the packaging & hang tag within 2 days of receipt of authorisation.

We will credit your return item using the same method of payment, excluding the incurred freight charges.

If you wish to cancel your order, please contact Nana Huchy immediately
+61 3 9527 7336 or
Once payment for an order has been accepted, cancellation is at the discretion of Nana Huchy.

Please note, there is no exchange or refund on Sale Items.